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Frequently Asked Questions
General Questions
What is the platform, and how does it work?
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Who is this platform for?
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How is data security handled?
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What browsers and devices are supported?
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Word Add-In
How do I install the Word Add-In?
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How do I create a new form?
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How do I publish a form and share it?
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Admin Portal
How do I customize branding for my forms?
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Where can I manage users?
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How do I view audit logs?
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How can I upgrade my plan or manage billing?
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Where do I find the Learning Center or contact support?
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Responsive Forms
How do clients or end users submit forms?
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What happens after a form is submitted?
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Can forms be filled out on mobile devices?
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Can I limit access to a form?
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How do dynamic recipients work?
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Technical & Troubleshooting
I’m having trouble installing the Word Add-In—what should I do?
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How do I fix formatting issues in generated documents?
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I forgot my password—how do I reset it?
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Who do I contact for additional support?
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